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Job Information

HD Supply Product Support Specialist in Santee, California

Company Overview

HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for answering internal/external customer phone calls and e-mails related to product installation, troubleshooting, repair, recommendation, specifications and warranty procedures. Analyze product problems, research product information, and make appropriate recommendations for resolution.

Major Tasks, Responsibilities, and Key Accountabilities

Answers internal and external customer phone calls and e-mails related to product questions.

Analyzes product problems and recommends solutions. Conducts appropriate research on issues; including reviewing technical and online resources.

Assists customer verbally with installation of a product while following proper guide lines.

Compares and contrasts products for a customer and recommends the appropriate product for the customer’s needs.

Assists customers in finding products in the catalog and placing orders based on that information.

Assists the customer with appropriate warranty procedures and information.

Nature and Scope

Refers complex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Product and customer service experience.

Job Locations US-CA-Santee

Posted Date 1 month ago (6/25/2021 7:14 PM)

Job ID 2021-45049

Business Unit Facilities Maintenance

Functional Area Customer Service

Remote Position? No

Position Type Full-Time

Posting Location : Postal Code 92071

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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