HD Supply Credit Services Associate II in Santee, California
HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for receiving and processing incoming customer orders, maintaining records and compiling reports. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders and ensure the ability to collect receivables. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables.
Major Tasks, Responsibilities, and Key Accountabilities
Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.
Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.
Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.
Monitors orders using system reports and communicates progress to management. Proactively communicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps in company and customer ordering information.
Work in conjunction with the field, customers, and other internal teams to ensure orders are completed in a timely manner.
Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications & Job Specific Details
1+ collections and customer service experience preferred.
SAP and ERP experience preferred.
Microsoft Office experience preferred.
Job Locations US-CA-Santee
Posted Date 3 days ago (7/22/2021 5:08 PM)
Job ID 2021-45550
Functional Area Credit/Collection Services
Remote Position? No
Position Type Full-Time
Posting Location : Postal Code 92071
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.