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Job Information

HD Supply Special Order Associate in New Braunfels, Texas

Company Overview

HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 300,000 customers with leadership positions in maintenance, repair and operations. Through 44 distribution centers, in the U.S. and Canada, the company's approximately 5,500 associates provide localized, customer-driven services including will call, direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for beginning, mediating, and completing the special orders process.

Major Tasks, Responsibilities, and Key Accountabilities

Determines customer product needs, conducts price negotiations with both vendors and customers, determines price. Calls vendors for order status and updates.

Researches, sources and assigns margins on special orders by determining appropriate margin for non-catalog items under an assigned dollar amount that are in a specific product category. Completes the special order purchase.

Follows up with customers that did not initially accept offer with the intention to convert quote.

Reconciles accounts payable discrepancies by reviewing all invoice discrepancies on special order parts and providing payment instructions. Researches PO discrepancies.

Processes returns for customers, works with vendor to ensure all documentation is completed and ensures systems are updated.

Maintains adequate service levels on incoming requests either by phone, fax or email.

Verifies quote information is current and accurate (i.e. PO numbers, payment terms, pricing and part numbers).

Performs other duties as assigned.

Nature and Scope

Refers complex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • 2 years of maintenance, repair and operations experience.

  • Experience in a customer service or call center environment.

  • Associate's degree preferred.

  • Bilingual preferred.

Job Locations US-TX-New Braunfels

Posted Date 1 month ago (5/21/2021 9:14 AM)

Job ID 2021-43604

Business Unit Facilities Maintenance

Functional Area Customer Service

Remote Position? No

Position Type Full-Time

Posting Location : Postal Code 78130

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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